FAQ

FREQUENTLY ASKED QUESTIONS

Here are some questions we get asked most often. If you can't find the answer to your question, please send us an email to support@discountedhearing.net

 
 
What are the advantages of buying from DiscountedHearing.net?

Typically you will save about $1000.00 or more per pair compared to what you may have been quoted elsewhere. We feel our service is second to none. You get fast reliable service. Our programmers are licensed professionals that have been programming hearing aids for years. Full manufacturer warranty on all hearing aids, including parts and labor.

 
What does shipping cost?

We provide FREE SHIPPING WORLDWIDE. 
 

How can I pay for my purchases?

For your convenience we offer several payment methods. You can pay safely via PayPal. We also accept all major credit cards including VISA, MasterCard and American Express. 


Do I need to sign up for a PayPal account in order to purchase from your site?

No, it is not necessary to register for a PayPal account to buy from our site. You can skip the sign up process during check out by clicking on "Pay with Card" at the PayPal login page. This way, you can pay using your credit card without having to register with PayPal.


Where can I get my professional hearing test?

We recommend that you have your hearing test completed at an Ear, Nose & Throat doctor's office (ENT or Otolaryngologist). This way you will have the best test and an actual doctor evaluating you. Be sure to get a copy of your test and email it to us at support@discountedhearing.net so we can accurately program your hearing aids.


Are these hearing aids new?

Yes, we only sell brand new hearing aids. Our hearing aids come to you with a full Manufacturer's warranty, case, owners manual, and cleaning tools.


I can't find a specific model and brand of hearing aids that I want. Can you get them?

We're constantly updating our inventory list and we may have left out the specific model of the hearing aid that you're looking for. We have access to the full range of models from all the major brands like Phonak, Oticon, Siemens and Beltone. If you can't find the one you're looking for in particular on our website, please send us an email support@discountedhearing.net to obtain a quotation.


Why do you only sell BTE hearing aids? Why can't I find other types like ITE, ITC and CIC?

Although we can supply ITE (In the Ear), ITC (In the Canal) and CIC (Completely in the Canal) hearing aids, we don't because they require custom ear impressions that need to be taken by a hearing healthcare professional. In the interest of public safety and convenience, we only supply BTE (Behind the Ear) hearing aids as the products are universal. You may still need to purchase a custom ear mold from your local hearing healthcare provider if you want a complete custom fit.

 

What if I need an adjustment?

If you have worn the hearing aid for a few days and know that an adjustment is needed, simply contact us. We will discuss what needs to be done and make notes as to what to do. You may ship your hearing aids to us: when the hearing aids arrive we will try to get them adjusted and back in the mail to you.

Alternatively, you can visit your local hearing aids specialist or your audeologist and they can do adjustments for you for a small fee.

 
How do you handle fitting?

With Open Fit hearing aids there are a variety of tubes and domes which are designed to fit different sizes and shapes of ears. We'll help you choose the best fit for you. If you decide that the size you have needs to be changed, we will give you a different size tube and/or dome at no charge.

 
 
What is an ear hook?

An ear hook is a clear plastic attachment to the hearing aid that couples the hearing aid to the tubing.

  

 

 

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